Cologne - Brochures are meant to inform customers. In the booklet, which has sent the RheinEnergie to the amended terms, this is because of the small font, but the real challenge for the eyes and nerves.
Jochen Dismer pensioner is upset: "I can not read the information, the font is too small." Dismer accusation: "Only with magnifying glasses, and I can make out the glossy brochure RheinEnergie" One reason for the 70-year olds into complain: "The Service Center said that I am not the first, the logs for that!"
Gabriele Michalec of providers instantly: "We are currently no complaints. But most customers will not read the brochure more. This is due to the many details and probably also in the font. "
Christoph Preuss, spokesman RheinEnergie hold back: "We are obliged to inform our customers about revised contract terms. The legislature has to adopt minimum standards to which we have acted accordingly. In a larger font increased shipping costs would be incurred, which would find themselves in circumstances in the prices for the customer. "
So far, 35 Complaints were lodged with the RheinEnergie a - at around 400,000 brochures mailed. Preuss: "Customers who can not even get along with the font size, than welcome to contact our Service Center."
On Friday, Jochen Dismer again received a letter from the RheinEnergie, this time in legible size: "They thanked me for my complaint. Maybe that brings the future something! "
